SHIPPING & RETURNS
Effective date: October 10, 2026
Thank you for choosing ME KAHVI. Every order is prepared with the same care we put into every cup. Below you will find everything you need to know about how we process and ship your order, and how returns work. These terms complement our Terms & Conditions.
1. ORDER PROCESSING
1.1 Processing Time
Orders are processed and packed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
1.2 Order Confirmation
You will receive an order confirmation by email immediately after placing your order, and a shipping confirmation with tracking details once your order has been dispatched.
2. PACKAGING & FRESHNESS
2.1 Freshness First
Our coffee is packed in sealed bags designed to protect its aroma and flavor during delivery. We recommend storing coffee in a cool, dry place away from direct sunlight.
2.2 Responsible Packaging
We use minimal, recyclable shipping materials wherever possible, as part of our commitment to sustainability as a design method.
2.3 Damaged Packages
If your package arrives damaged, please take photos of the package and products and contact us within 14 days at [email protected].
3. TRACKING YOUR ORDER
3.1 Tracking
Once your order has shipped, you can follow its journey using the tracking link in your shipping confirmation email.
3.2 Delivery Address
Please make sure your delivery address is correct and complete. We are not responsible for delays caused by incorrect address information.
4. SHIPPING DESTINATIONS & COSTS
Delivery times are estimated and start from the moment your order is dispatched. Shipping costs are always shown at checkout before payment.
| Destination | Delivery Time | Shipping Cost | Free Shipping |
|---|---|---|---|
| Finland | 2–4 business days | €4.90 | On orders over €50 |
| Nordic countries & EU | 4–7 business days | €9.90 | On orders over €75 |
| Rest of the world | 7–14 business days | From €19.90 | Not available |
4.1 Customs & Duties
Orders shipped outside the EU may be subject to import duties and taxes, which are the responsibility of the recipient.
4.2 Delays
During product launches and holiday seasons, delivery may take slightly longer. We will keep you informed by email if your order is delayed.
5. RETURNS & REFUNDS
5.1 Right of Cancellation
Consumers may cancel an order within 14 days of receiving it. For hygiene and food safety reasons, coffee and other food products can only be returned unopened, sealed, and in their original condition.
5.2 How to Return
Contact us at [email protected] with your order number and we will send you return instructions. Return shipping costs are paid by the customer, unless the product is defective or incorrect.
5.3 Refunds
Refunds are issued to the original payment method within 14 days of receiving your cancellation notice, once the returned products have been received.